Refund Policy
By completing checkout, the client expressly authorizes chimi to begin work immediately upon payment and acknowledges that setup work begins immediately, often before advertisements, websites, landing pages, or other deliverables are made publicly available.
By submitting payment, the client acknowledges and agrees that setup work may begin before any visible deliverables are available for review and that professional time spent on planning, configuration, troubleshooting, research, strategy, and technical implementation constitutes work performed.
Setup Fees
All setup fees are earned immediately as setup work is performed and become non-refundable once work has begun.
Setup work begins immediately after payment and may include, but is not limited to:
- Strategy and planning
- Account audits
- Google Ads setup and configuration
- Local Services Ads (LSA) setup
- Landing page planning and development
- CRM setup
- Tracking and analytics implementation
- Technical troubleshooting
- Platform integrations
- Client consultations
- Research and campaign preparation
Because these services require immediate professional labor and cannot be recovered, setup fees are non-refundable after work has started.
Monthly Services
Monthly management fees cover ongoing services and are billed in advance.
Cancellation prevents future billing only and does not entitle the client to a refund for the current billing period.
Project Timelines
Any timelines provided are estimates and are not guarantees.
Projects may be delayed due to circumstances outside of chimi's control, including but not limited to:
- Google Ads verification
- Google Local Services Ads verification
- Meta/Facebook review processes
- Billing issues
- Account suspensions
- Existing account errors
- Client approval delays
- Missing client information
- Third-party platform outages
These delays do not constitute failure to perform services and do not qualify a project for a refund.
Client Delays & Account Issues
If a client's existing advertising accounts, websites, domains, hosting, Google Business Profile, or other third-party systems require troubleshooting or repair before work can continue, chimi may first perform the work necessary to restore or prepare those systems.
Time spent diagnosing, repairing, communicating with platform providers, or resolving technical issues is considered billable project work and is included within the agreed service.
Client Cancellation
If a client chooses to cancel after work has begun, any payments made for completed work, setup, strategy, consultation, research, or technical implementation remain non-refundable.
Choosing to complete the project independently or through another provider does not entitle the client to a refund for work already performed.
Removal of Access
If a client removes chimi's access to required accounts, advertising platforms, websites, CRM systems, or other project resources before completion, the project shall be considered terminated by the client.
Any work completed up to that point remains billable and any payments previously made remain non-refundable.
Inactive Projects
Projects with no client communication or response for thirty (30) consecutive days may be considered inactive. Project timelines may be reset and additional onboarding or setup fees may apply if work resumes after an extended period.
Chargebacks & Payment Disputes
Clients agree to contact chimi first to attempt to resolve any billing concerns before initiating a chargeback or payment dispute.
If a chargeback is filed, chimi reserves the right to submit documentation including, but not limited to:
- Signed agreements
- Accepted Terms & Conditions
- Payment records
- Emails
- Text messages
- Phone records
- Account access history
- Project notes
- Technical work performed
- Screenshots
- Platform activity logs
to demonstrate that services were provided.
If you have any questions regarding our refund policy, please reach out by email to team@getchimi.com, we are happy to help!
Cancellation Policy
Setup Fees
Clients may cancel recurring services at any time by providing written notice.
Cancellation requests prevent future recurring billing only and do not entitle the client to a refund for:
- Setup fees
- Professional services already performed
- Work completed prior to cancellation
- The current billing period
- Strategy, consultation, research, technical implementation, or account configuration already completed
If a client chooses to discontinue services after work has begun or elects to complete the project independently or through another provider, all fees earned up to that point remain non-refundable.
If a client removes chimi's access to required accounts, websites, advertising platforms, CRM systems, or other project resources before the project is complete, the project will be considered terminated by the client. Any work completed prior to termination remains billable and non-refundable.
If you have any questions regarding our cancellation policy, please reach out by email to team@getchimi.com, we are happy to help!
Privacy Policy
Last Updated: June 1, 2026
At chimi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
By using our website or purchasing our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Company name
- Email address
- Phone number
- Billing information
- Project details
- Website information
- Marketing goals
- Account access you choose to provide (Google, Meta, hosting, domain registrars, CRM platforms, etc.)
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Referring website
- Cookies and analytics data
How We Use Your Information
We use your information to:
- Provide our services
- Build and manage websites
- Manage advertising campaigns
- Configure analytics and tracking
- Communicate about your project
- Process payments
- Send invoices and receipts
- Respond to support requests
- Improve our website and services
- Prevent fraud and unauthorized activity
- Comply with legal obligations
Cookies & Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyze website performance.
We may use services such as:
- Google Analytics
- Google Tag Manager
- Google Ads
- Meta Pixel
- Microsoft Clarity
- Other marketing and analytics platforms
These tools may collect anonymous usage information to help us improve our website and marketing efforts.
You can disable cookies through your browser settings if you choose.
Payment Information
Payments are securely processed through trusted third-party payment providers.
chimi does not store complete credit card numbers or payment credentials on our servers.
Client Account Access
In order to perform our services, clients may provide access to platforms including:
- Google Business Profile
- Google Ads
- Local Services Ads
- Meta Business Manager
- Websites
- Hosting accounts
- Domain registrars
- CRM platforms
- Analytics platforms
- Other marketing systems
This access is used solely for providing contracted services and is never sold or shared except as necessary to perform those services.
Third-Party Services
Our services may integrate with third-party providers including, but not limited to:
- Meta
- WordPress
- WooCommerce
- Stripe
- PayPal
- GoHighLevel
- Mailgun
- Twilio
- Cloudflare
- Other software providers necessary to deliver our services
Each provider maintains its own privacy practices, and we encourage you to review their individual privacy policies.
Information Sharing
We do not sell your personal information.
We may share information only when necessary to:
- Complete services you requested
- Process payments
- Work with trusted service providers
- Comply with legal requirements
- Protect our legal rights
- Respond to fraud investigations or payment disputes
Data Security
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect your information.
While no system can guarantee absolute security, we continually work to protect the information entrusted to us.
Data Retention
We retain information only as long as reasonably necessary to:
- Complete contracted services
- Maintain business records
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our agreements
Your Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request corrections
- Request deletion where legally permitted
- Withdraw marketing communications
- Request information regarding the data we maintain
To exercise these rights, please contact us using the information below.
Children's Privacy
Our services are intended for businesses and individuals over the age of 18.
We do not knowingly collect personal information from children under 13 years of age.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us.
chimi
Email: team@getchimi.com
Website: https://getchimi.com
